Service and Support
​Please use the form (below) to contact us during or after business hours. If you need to speak to someone right away, just give us a call!
Be assured, if you are experiencing any problems with your Acey E-Bike, we promise to move mountains to resolve any issues quickly.
EMAIL / PHONE
CONTACT HOURS
Monday - Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: 10:00 AM - 3:00 PM
All Hours Pacific Time
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Location / Test Rides
WE ARE AN ONLINE STORE WITH OFFLINE SERVICES FOR LOCAL CUSTOMERS
Due to supply chain issues, we're unable to have a retail store at this time. Our last few orders took 9-13 months to arrive, making it impossible to maintain consistent inventory for a store.
In addition, the unjust 25% tariffs, higher shipping costs, and parts shortages have increased the cost of building our custom brand of electric bikes by over $500 per e-bike.
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As a company dedicated to making the most advanced tech affordable, we can't justify additional increases to our prices for the overhead of a store. In fact, we've taken steps to lower our overhead and make our prices as low as possible - currently 38% below retail value.
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Local, offline services include:
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Test Rides by appointment only.
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Free assembly and pickup.
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2 FREE annual tuneups.
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Local delivery available.
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All repairs, tuneups, warranty work and test rides are provided at a local, non-retail location.
​​Test Rides:
If you live in or will be visiting beautiful Southern California and the Costa Mesa area, we're surrounded by parks, the beach and great bike trails to ride. We'd love to meet you and give you the opportunity to get a true sense of riding one of our e-bikes in the real world, not around a parking lot!
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