Returns

Updated: July 5, 2025

We want you to love your e-bike—but if something isn’t right, we’ll work with you to make it right. The best way to avoid a return is to reach out with any questions about sizing, expectations, or ride feel before you order. Our product descriptions are accurate and detailed for their intended use—please review them carefully.

Return Shipping and Packaging

All returns must be authorized in writing before being shipped.
Customer is responsible for return shipping, packaging, and insurance.
We'll share our shipping service for below-market rates.
Returns must include original packaging and all included items. Boxes must be free from damage, odors, or infestation.

Returns Due to Problems

Most issues can be resolved without returning the bike. Contact us for assistance first—often it’s a quick fix or a simple part replacement.

If your e-bike is damaged in shipping, notify us immediately so we can file a claim and arrange a replacement.

Return Fees and Conditions

All returns incur a $100 processing fee, deducted from the refund.
Returns with 10+ miles, damage, or wear will be evaluated for partial refunds.
Rejected returns (due to condition or mileage) can be shipped back to you at your cost.

Return Windows

Unopened / Unused

Contact us within 10 days of delivery.
Refund or exchange available.
Must be in original condition.

Ridden 1–9.99 Miles

Contact us within 10 days of delivery.
Refund or exchange possible after inspection.
Must be in excellent condition with no cosmetic or mechanical damage.
Exchange for color preference is not available.

Demos / Previously Used E-Bikes

Demo models are final sale but covered by full warranty.

Warranty Transfers Instead of Returns

If the bike isn’t for you but someone else wants it, we allow a one-time warranty transfer. Just send us the frame number and the new owner’s contact information.

How to Request a Return

Contact us with your order info.
Wait for written authorization.
Carefully re-pack the bike and ship using our preferred carrier, or via a local shop.
We’ll inspect the bike (paint, parts, battery, odometer).
If approved, your refund will be issued to the original payment method.